Mission Statement

What we want to achieve

Dr. Dan Fischer

We are driven to improve oral health globally through science, creativity and education.

We promise to provide progressive and trustworthy solutions to clinicians, enabling them to respect oral tissues and promote well-being to their patients. Our commitment to humanity is to continually pursue the discovery of cures for caries and gum disease.

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» Walker ShaLyse

The Driving Force Behind Nicolas Sondaz

Nicolas Sondaz


“At Ultradent, our mission is “improving oral health globally,” and to me, the word that stands out the most there is ‘improving,’” says Nicolas Sondaz, Ultradent’s general manager over the Asia Pacific region. He continues, “That is what I love most about my job. I love continually working to improve myself and to help other people improve. I love to learn and I love helping others get to where they want to go. That is what gets me up every day.”

Indeed, Nicolas improves and leads by example. Under his management, Asia has flourished. Next year, the Americas—which for Ultradent, includes Central and South America as well as Canada, will soon benefit from his tenacity and enthusiasm, as Nicolas takes the position of general manager over the Americas early next year. The move will take him and his family from Malaysia to Central America.

Nicolas came to Ultradent almost nine years ago, and says his experience with the company is different from most companies in the industry. “Ultradent is a very unique company within the industry. I’ve worked for several different dental companies, and what’s wonderful is that I’ve never just felt like a number at Ultradent. It’s the opposite. I feel like I’ve been able to go in the direction I’ve wanted to go, and the human touch is one of the most unique things at Ultradent.” He adds, “Ultradent is not a “me too” company when it comes to our products. With Dr. Fischer at the helm, with his charisma and passion for dentistry, he takes it to a whole new level. I’ve never seen it anywhere else. I also think the rest of our leadership, like Jim Wilson and Dirk Jeffs, are just incredible.”

As for his favorite product, Nicolas speaks passionately about Ultradent’s composite veneer system, Edelweiss™. “I have a very soft spot for Edelweiss. To me, it’s not even a product—it’s a concept. It’s something that has been so needed in the dental industry and that people are so eager to embrace and to have! Edelweiss fits so well with our philosophy, because it’s conservative and minimally invasive. It also better educates dentists about Ultradent in general, because when they attend an Edelweiss workshop, they are exposed to many other fantastic Ultradent products that perfectly pair with Edelweiss, like our curing lights and our restorative materials.” Nicolas says he’s really seen the difference that Edelweiss makes in people’s lives, as they’ve eagerly embraced it in his region. “It’s a wonderful solution for so many people. No other product even comes close to it on the market. Asia has been number one with Edelweiss and we look forward to continuing to lead with it.”

Nicolas looks forward to next year’s move from Malaysia to Central America with his wife and three children. During his off time, in addition to spending time with his family, Nicolas enjoys what he calls his other family: running, biking, and swimming, which he’s been fortunate to do and compete in all over Europe and Asia. He completed his first Ironman this year!

Thank you, Nicolas, for all you do. Your energy and enthusiasm for life and your work continues to inspire us every day.

 
» Walker ShaLyse

Ultradent Tips: Designed to Deliver

 
» Walker ShaLyse

Choosing the Right Luting Material for Zirconia Restorations

Thanks to their high resistance to chipping, wear, and marginal discoloration, full contour zirconia restorations are on the rise. However, a common question posed in regards to using zirconia is, “Should I be bonding or cementing my zirconia restorations?” Dr. Nasser Barghi says the answer lies within another question: “Is the restoration subgingival or supragingival?” For subgingival restorations, Dr. Barghi recommends cementing, and for supragingival restorations, bonding works best.

Whether the restoration is cemented or bonded, there’s a perfect luting material to ensure the longest-term retention for a zirconia restoration. For a subgingival, thus, for cementing a zirconia restoration, Ultradent’s resin-reinforced, glass ionomer luting cement, UltraCem® can be used. For a supragingival, bonded zirconia restoration, Ultradent’s flowable, dual cure cement, PermaFlo® DC can be used. Using Ultradent Product Inc.’s Zirconia Luting Guide can help guide the clinician in a step-by-step process for placing such restorations, as both material’s processes are unique.

Here are the step-by-step guides for using PermaFlo DC or UltraCem when placing a full contour zirconia restoration (click to enlarge):

 
» Dan Fischer

Orlando, Memphis, and Graceland!

Two days after arriving home from Southeast Asia, I was off again to the Southeast USA/Orlando area for a fantastic three-day event with a young, new group of key opinion leaders from the Latin America.

Latin America KOL's

Fabio Fowler, our fantastic manager over Latin America, described it best:

“With 38 professors from 19 different countries, we held our Latin America KOL meeting this week (September 9th–11th) in Orlando, FL, where Drs. Renato Miotto, Rafael Beolchi, Carlos Bello, and Dan Fischer presented about a wide range of products and techniques, with particular attention paid to the recently announced 2015 focus products. The meeting was the beginning of the Latin America KOL project, which will continue under the supervision of Dr. Renato Miotto, collecting clinical cases and studies from these professors through continued interaction. Our goal is to meet as a group again in two years to share the work we’ve accomplished in the meantime. Thank you Rogerio, Pablo, and Jim for helping to realize this event, and special thanks to Pablo and Christa Lee for the excellent organization and coordination.”

KOL Conference

Upon completion of my lecture in Orlando, I was off to Memphis for an all-day lecture the next day with a group of great dentists there. And, as many of you know, our in-house dental hygienist, Carol Jent, often provides four to six hours of lecture to dental hygienists and staff while I present to the dentists—and she does a fabulous job! I’d like to express a big thank you to Dan Hart, our great colleague, who did an amazing job organizing this event. After the day of lectures in Memphis, we enjoyed a lovely dinner with Dan’s wife Natalie—a wonderful and talented restaurant owner in her own right! We also shared the evening with Denise, our regional manager, Carol, and my wife, Leenie.

The Fischers' and Harts' at dinner in Memphis

As previously mentioned, yes, I talked my dear wife Leenie into joining me on my trip to the South with the promise that after my lectures, I’d take her to Graceland—home of perhaps the most iconic American singer of all time, Elvis Presley. We had a lovely time, and the outing brought back many great memories of a bygone era. Graceland is a nice eleven-acre farm which, for his stature, was amazingly moderate, albeit worlds apart from his very humble beginnings. Another fun fact about Graceland: Elvis used a John Deere tractor to drive to the front gate for his interviews with media!

At Graceland!

My trips to Orlando and Memphis made for an action-packed, productive, fun, and eventful few days!

Coming up next: Reports on more lectures in the USA, and then Mexico and Brazil!

Hugs,

Dan

 
» Walker ShaLyse

Peak® Universal Bond and How it’s Unique Chemistry Helps Eliminate Sensitivity

When it comes to restorative dentistry, creating high-quality, long-lasting bonds is top of mind for all clinicians. However, finding the perfect product and adhesive technique can prove difficult, as so many factors come into play. One of the major factors that frequently concerns clinicians is the issue of sensitivity. Neil Jessop, Ultradent Products Director of Research and Development, says, “Adhesives are one of the most important topics in a doctor’s office. The subject of bond strengths often comes up, but really, what doctors are most concerned about is ‘Will I have sensitivity with this product?’”

Ultradent’s R&D team addressed the ongoing issue of sensitivity in bonding and adhesive agents in several ways through the creation of the company’s award-winning adhesive, Peak® Universal Bond. “We developed chemistry for Peak Universal Bond that allows us to have a wettable, or hydrophilic-type component that simply goes in and finds the most microscopic details within the restoration imaginable. Then, after it’s polymerized, the chemistry becomes hydrophobic. This ensures a long-term bond that really deals with sensitivity well.”

SEM of microscopic spaces that Peak Universal Bond is able to reach

Jessop continues, “It’s the microscopic spaces left uncovered by the adhesive material that create sensitivity. So if an adhesive can’t adapt well and fill out all of those tiny spaces, sensitivity develops as pressure pushes onto those tubules, creating movement in them, which then leads to sensitivity. A well-designed adhesive, like Peak Universal Bond, covers those microscopic spaces and tubules, helping to eliminate sensitivity.”

Of Peak Universal Bond, Jessop says the reviews and response from clinicians have been overwhelmingly positive. “I’ve personally been able to experience the compliments and kind words coming back after our lectures from doctors who have done trials with so many different adhesive products and ended up with sensitivity again and again. Then, when they have the chance to try Peak Universal Bond, I’ve literally had doctors say to me, ‘Wow. Your product changed my life. It really stopped all these concerns I had with sensitivity. Not having sensitivity when it comes to my adhesives is now something I can finally go to sleep without worrying about.’”

Jessop states that it’s the smart chemistry that went into creating Peak Universal Bond, strategically geared toward eliminating sensitivity, that sets it apart. “This product really does the job. Again, it’s wettable in its unpolymerized state, allowing it to find all the details and tubules and cover them, and then after polymerization, Peak Universal Bond is hydrophobic. This creates the long-term, durable solution.”

 
» Walker ShaLyse

Ultradent Brazil Gives Back

Ultradent Brazil Celebrates Annual Humanitarian “Winter Campaign.”

Ultradent’s subsidiary in Brazil has recently finished its “Winter Campaign,” an internal humanitarian effort in which Ultradent employees raised more than 200 pieces of clothing for two local institutions: the Fala Meu Povo association, located in the city of Elias Fausto, and the San Francisco Home, located in Indaiatuba near São Paulo.

 The donation to the Fala Meu Povo association took place on August 21. Elizabeth Rocha, the vice president of Fala Meu Povo remarked, “This extent of kindness is very difficult to see today. Examples like this are rare, and give us hope that some companies, like Ultradent, are still aware of the community in which they operate. We, the association, have a lot to be grateful for, and we guarantee that this gesture has bettered many of the families’ lives in this community.”

 Every week, Fala Meu Povo hosts approximately 100 at-risk boys and girls—engaging them in projects such as craft workshops, sewing, painting, art, and sports like soccer.

The San Francisco Home, located in Indaiatuba, was founded in 1995. Today it continues to serve dozens of families at social risk. The unit houses 14 people at all times, treating patients with ailments ranging from AIDS to leprosy. They look forward to expanding; their clinic is currently under reconstruction. In addition to the in-patient care it provides, The San Francisco Home provides services to over 70 families at social risk through home care and food donations.

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  The “Make a Child Happy” Campaign Collects Nearly 200 Toys

 Ultradent Brazil recently finished their “Make a Child Happy” campaign—a unified, company-wide effort to collect toys for underprivileged children in celebration of “Children’s Day” in Brazil on October 12th.

In total, Ultradent Brazil employees gathered 196 new and used toys to donate to the Ana Maria Pigatto daycare, located in Ultradent’s Brazil subsidiary city of Inaiatuba. The Ana Maria Pigatto home cares for approximately 187 children in distress and at social risk on a daily basis.

The institution is maintained primarily through charitable donations, with little help from government entities. The institution manager, Ana Carla Teixeira, in regards to Ultradent’s donation, said, “This donation came at a great time. We really wanted to celebrate Children’s Day here, but we did not have enough toys for everyone. Now we can, in addition to donating toys for children, keep many of these toys in our playroom that will be used for daily activities developed by teachers. We would like to thank Ultradent for this action, and say that you made the world of these boys and girls much better.”

The “Make a Child Happy” project consisted of a team led by Ultradent Brazil’s human resources analyst, Ana Luiza Quinteiro. This same team hopes to lead a successful Christmas campaign titled, “Help a Family Have a Special Supper,” which kicks off on November 28th and goes until December 18th, collecting food that will then be donated to families at social risk.

 
» Walker ShaLyse

Ultradent’s Country Spotlight: Mexico

Over the next few weeks, we’d like to spotlight various countries in our International Family.

This week, Pablo Santiago, International Regional Manager for Ultradent Products, Inc. has provided some fun facts and information about our first country in the spotlight…

Mexico!

The estimated amount of dentists practicing in Mexico is around 75,000.

Ultradent products are distributed through VAMASA, which is owned by Luis Vazquez and Bernardo Suvalsky.

The top three Ultradent Products in Mexico are:

Pablo also shared this story:

“Dr. Fischer took a trip to Puebla a couple of years ago. Patty Estrada used to be Dr. Fischer’s dental assistant and also worked with UPI for many years. Patty is from Puebla, Mexico, and for a long time she wanted Dr. Fischer to lecture in her hometown. Finally the day arrived, and the funniest thing happened. While Dr. Fischer was lecturing in another city Patty called me, very, very sad, and said”Pablo can you believe? The restoration that Dr. Fischer made me many years ago just fell out.” I immediately told Dr. Fischer and we traveled 4 hours by car to Puebla. We got there around midnight and Dr. Fischer went to a dental clinic owned by a friend of Patty’s and he fixed her tooth so she could attend the lecture next day.”

Dr. Fischer at an Ultradent Stand in Mexico

Dr. Fischer and Ramon 2012

Dr. Fischer in Mexico 2008

 
» Dan Fischer

Tour of South East Asia

Hello!

It’s been slightly over a month since I returned from a lecture tour in South East Asia. I traveled to three countries—Thailand, Vietnam, and the Philippines with some esteemed, caring and incredibly hardworking colleagues, where I was able to meet hundreds of wonderful and kind people who so graciously spend their days or evenings with us at the lectures, and who made us feel right at home in this fascinating and gorgeous part of the world.

Our fabulous International Regional Manager over East Asia, Josephine Siewe, wrote a gracious and thorough recap of the trip. I’ve left it in her words below. Many thanks to Josephine and Nicolas, our International Regional Manager for putting together such fruitful, productive, and enjoyable lecturing tour.

After the lecture tour, as I was homeward bound, I reflected on the lovely sense of warmth that the many, many wonderful humans I met in Asia left deep in my heart during my week there. Thank you, again, to all who made such a fabulous trip possible. –Dan

Now, for Josie’s recap (in her own words):

“When I announced that Dr. Fischer was coming to the Asia region, all of my distributors wanted to grab the opportunity to host Dr. Fishcer’s lecture. However, due to our limited timeframe, I had to choose three countries, as I booked each request on a ‘first come first serve’ basis. Here’s where the journey began:

September 1-7, 2014

1st Stop- Bangkok, Thailand
Nudent hosted Dr. Fischer’s lectures upon our arrival to Thailand, in a room which catered to about 100 dentists. The lecture went off without a hitch, and everyone thoroughly enjoyed Dr. Fischer’s concepts and stories that he related to them. The day ended with Dr. Fischer giving interviews to two well-known magazines in Thailand, “Mother & Baby Magazine,” in which he discussed Enamelast, and TDA Magazine (which stands for the Thailand Dental Association.

2nd Stop- Hanoi, Vietnam
Because this was Dr. Fischer’s very first visit to Hanoi, Dr. Chao, a friend of Ultradent, offered to give he and I an official tour of the city. (We work hard, but we play hard too! )

Due to the extremely enthusiastic responses from dentists in Hanoi, Dr. Philippe, another clinician helping us to organize the lecture event, had to rent an entire convention center in Hanoi to accommodate the crowd of over 300 dentists. Thanks to a fabulous translator on-hand at the lecture event, everything went wonderful. During the Q&A portion at the end of the lecture, one dentist stood up and remarked, “I’ve been practicing dentistry for more than 50 years, and in those 50 years, have attended many lectures by foreign speakers. But, I have to say, this is by far the best lecture I’ve ever attended. It was brilliant!”

Last Stop: Manila, Philippines
Dr. Fischer’s lecture series finished strong, as his excellent presentation, (hosted by Dental Domain, an Ultradent distributor) given to the over 200 dentists in attendance, was full of incredible stories and useful tips, which was received with extreme enthusiasm and appreciation.

After the lecture, Dr. Fischer gave an interesting and long interview to the editor of the “National Dental Newspaper,” followed by a lovely dinner with the owners of Dental Domain, Lynn and Christian, myself, and Dr. Fischer.

 
» Walker ShaLyse

Territory Account Manager (TAM) Spotlight: Scott Thulin

Scott Thulin

Territory: Buffalo, New York
Time with Ultradent: Over 11 years

Favorite Part of Job:My favorite thing about my job is meeting all the amazing and diverse people in a dynamic industry.

Favorite Ultradent Product: My favorite product is VALO because it is high tech, reliable and made in USA.

Fun Fact #1: I enjoy spending time with my family outdoors, kayaking and fishing.

Fun Fact#2: I grew up in Utah and graduated from U of U. Go UTES!!!!

 
» Walker ShaLyse

Dental Hygiene Roundtable

Carol Jent, Ultradent's Clinical RDH

We here at Ultradent are fortunate enough to have not only Carol Jent, our Clinical Dental Hygienist onboard, but to have several Registered Dental Hygienists now working out in the field as Ultradent sales reps. These include Kimberly Ferruggia, Barbara Ingram, Jennifer Strickler, Amy Gray, Laura Ambrose (who is also Ultradent’s Endo sales manager), Rita Gooley, and Carol Cormier. With such a wealth of knowledge and experience in the field right at our fingertips, we thought we’d have a dental hygiene “roundtable” in celebration of National Dental Hygiene Month to discuss some of the hottest and most pressing topics surrounding dental hygiene today.

We were able to spend some time with each of these fantastically brilliant women and pick their brains for a few minutes. Please enjoy the resulting discussion:

What is your favorite hygiene tip or piece of advice for patients or other hygienists?
Laurie Ambrose: It always goes back to me saying, “Only floss and take care of the teeth that you care to have for the rest of your life!”

Laurie Ambrose, RDH

Carol Jent: Something I always told my patients to do was something I call “dry brushing.” So many people don’t really love to brush, but the whole idea behind brushing is to dislodge and disorganize the plaque around the teeth and gums. So, one of my favorite things to tell people is to have multiple toothbrushes around where they live and work. For example, I have one at my desk, one in my car, one down in this little drawer next to where we watch TV, and I have one in each of my bathrooms. If I’m sitting watching TV or if I’m driving, I’ll grab my toothbrush and I’ll “dry brush” and it’s amazing how clean your teeth feel afterwards. With my patients who would do it, their oral health would totally improve. If you want the toothpaste, give yourself that refreshing fluoride treatment at the end, and the results are absolutely amazing.
Carol Cormier: My best tip to patients would be to do everything you can to keep your natural teeth, as there is no replacement that can compare. A few minutes a day taking care of your oral health can prevent a host of problems. There is nothing like your natural teeth and you are sure to miss them when they are gone.

Carol Cormier, RDH

Jennifer Strickler: One thing that I learned as a dental hygienist was never to judge a book by its cover. Never judge a patient by their appearance. Always treat each and every patient the same, and give them the very best treatment that is best for the health of their mouth, despite economic status or personal appearance.

Jennifer Strickler, RDH

What is the biggest misconception about hygienists?
Rita Gooley: That we’re mean and that we somehow want to hurt you. We’re not mean people! The better care you take of your own teeth, the less likely it is for your teeth cleaning appointment to hurt!

Rita Gooley, RDH

Amy Gray: I think the biggest misconception, probably, is that hygienists only clean teeth. I believe more importantly, it’s key to be an educator. Cleaning someone’s teeth isn’t going to do a single thing if they don’t know how to take care of them in between appointments. Education is paramount. It’s just as important as cleaning the patient’s teeth.

Amy Gray, RDH

Kimberly Ferruggia: In my eyes, the biggest misconception I see in my patients is that it’s going to hurt or that it’s scary, so patients end up avoiding it and creating more problems for themselves down the road. A cleaning isn’t supposed to hurt. It’s all about basic maintenance. The more you go, the easier it is and the healthier your mouth is going to be.


Kimberly Kerruggia, RDH

How has hygiene changed over the last ten years?
Barbara Ingram: I think a lot of the treatment modalities, especially when it comes to periodontal disease, have changed. We irrigate more with chlorhexidine, the antibiotics that you can place subgingivally—those are all so much more prevalent than they used to be when I was just out of school. There’s also a higher focus on treating gum disease. Fortunately, that’s really improved over the last few years. Hygienists are really upping their scaling and root planing game.

Barbara Ingram, RDH

Amy Gray: Back when I was a hygienist, we didn’t have teeth whitening, so that is a great change we’ve seen in the industry. I also can’t believe how much better the products are now and how much easier they are to use, especially with sealants and the dispensers they come in. There’s also more opportunity to talk about more procedures because there are more cosmetic options than there were 20 years ago. For example, if I were a hygienist now, I would be talking about whitening all day long.
Jennifer Strickler: It has definitely advanced a lot with hygienists now using soft tissue lasers and fluoride varnish and scalers and ultrasonics. They’re taking things that used to be basic and turning them into really cool little gadgets to help the patients get better care. I initially left hygiene because I was having issues with carpal tunnel, but now, a lot of the tools they’re coming out with for hygienists are more ergonomically friendly. I think the industry has just gotten better and better over time.
Carol Jent: Back in the day, dentists were seen as “drill, fill, bill,” and hygienists were seen as “gum gardeners.” There were all these funny names like that for us…but now I think it’s becoming more of a respected profession, especially since they’ve been making the connection between the oral cavity and the rest of the body’s health. For example, if someone is immunocompromised due to diabetes, they’re going to really need to get their teeth cleaned on a regular basis because of the way that that inflammation affects the entire body. Even gingivitis is a low-grade inflammation that spills all of these cytokines into the bloodstream that affect all of these other parts of the body. Good dental hygiene isn’t just to make your teeth look pretty or to get the coffee stains off—it’s a real, important health issue.

What is your favorite hygiene product?
Rita Gooley: Enamelast™! It goes on so very smooth, it’s an easy application, and it tastes great. My offices really love it.

Enamelast

Barbara Ingram: I love UltraSeal. I’ve placed a lot of varnish over the years, and I’ve seen some huge advantages with UltraSeal XT® plus™ and UltraSeal XT® hydro™ as well. In my opinion, there just aren’t any other sealants on the market that even come close to what Ultradent offers. I’ve been using UltraSeal for years! I’m so passionate about that product.

UltraSeal XT hydro

UltraSeal XT hydro

Laurie Ambrose: My favorite hygiene product that I use now, (and I get everyone hooked on them), is Opalpix. If someone knows they’re in my purse, by the end of the day they’ll be gone or they’ll have stolen the entire packet of Opalpix from my purse.

Opalpix

Carol Cormier: I love our sealants. If all offices realized the benefits of UltraSeal XT hydro, we would not have failed sealants. Ultraseal XT hydro has high fill, high flow, adhesive properties in the chemistry, hydrophilic capabilities, as well as an awesome delivery system make it such an easy material to achieve a successful sealant placement. Not to mention a three-second cure with VALO®!

VALO and VALO Cordless

Carol Jent: My favorite product is probably UltraSeal XT plus because it just never lets me down—not that the other ones would. But when I was working regularly as a dental hygienist, when a kid would show up six months after I had placed a sealant on them, I would be sweating bullets and my blood pressure would almost go up, thinking… “Oh, I hope that sealant is still in there.” Even before I was with Ultradent, every time I used the UltraSeal XT plus, when that six months would go by, the sealant never let me down. It was always still there. It made me a healthier, happier hygienist!

UltraSeal XT plus

With that, we conclude our roundtable discussion in celebration of National Dental Hygiene Month. Thank you, Carol J., Amy, Jennifer, Barbara, Kimberly, Rita, and Carol C. for your expertise and contribution to this year’s article. Until next year, take care of those pearly whites, and thank goodness for fabulous dental hygienists!