Mission Statement

What we want to achieve

Dr. Dan Fischer

We are driven to improve oral health globally through science, creativity and education.

We promise to provide progressive and trustworthy solutions to clinicians, enabling them to respect oral tissues and promote well-being to their patients. Our commitment to humanity is to continually pursue the discovery of cures for caries and gum disease.

Learn more »

» Walker ShaLyse

“At The End of the Day, They’re Smiling At You.”

Karen Phillips, Ultradent's Director of US Sales, on a Humanitarian Trip with the Crown Council in the Dominican Republic

“I had about three moments when I broke down thinking, ‘what I gave them today is a mere fraction of what they need’ …but then I remembered how happy they were despite their circumstances. Even though I couldn’t completely change their lives, I could provide the basic care and pain relief that every human being deserves access to.” Karen Phillips, Ultradent’s director of US sales, who is also a former dental assistant, reflects on a dental humanitarian trip she took with the Crown Council’s “Smiles for Life” campaign, a cause Ultradent supports.

Crown Council Volunteers in Dominican Republic

During the eight-day trip to the Dominican Republic, the group traveled to increasingly remote and less fortunate areas each day, providing dental work ranging from basic hygiene to restorations, extractions, and even the occasional root canal. A charity based in the Dominican Republic, Esperanza, helped direct the Crown Council group to the areas with the most need.

happy kids

Children coming for dental care from the Crown Council

Of the conditions in which the group worked, Karen recalls, “It was so hot there that the little metallic threads in my socks melted to my toenail polish and I had to peel them off—and that’s nothing compared to the people who travelled so far to come see us and were waiting in the blistering heat to get care.”

Make-shift clinic

She continues, “It’s challenging, but rewarding—at the end of the day they’re smiling at you.” Karen recounts, “I experienced two patients who had lost a front tooth (they were young people), and after getting the teeth replaced and seeing themselves in the mirror—the expressions on their faces were priceless. This meant a whole new future for them because without teeth, they couldn’t work in a resort or a hotel or a restaurant or any place besides the sugar cane fields. That little bit of dental work could change this person’s life! It represents hope for them.”

New Smile, New Hope

Karen says the most difficult part of the journey was inevitably…leaving. “One group on our final day walked 8 miles in the 90-degree heat, 100% humidity to get dental care. There were people lined up that we just didn’t have time to see and that broke my heart. I hope that they get the care they need when the next dental group comes through.”

Waiting patiently for care

The Crown Council returns to the Dominican Republic three times a year to continue providing basic dental care to those in need. To help support the Crown Council, or to get involved, please visit crowncouncil.com

Post dental-work smiles!

New Friendships

» Walker ShaLyse

Ultrawave: A Piezo Ultrasonic Unit That’s Better for Patients and Clinicians

With time and technology, dentistry continues to move toward the less invasive, providing increasingly comfortable and effective treatments for the patient. One of these technologies is the piezo ultrasonic device, used by clinicians for a number of procedures including scaling, endodontics, periodontics, and restorative work. It’s worth mentioning that not only has the development of piezo ultrasonic device technology benefitted patients, but utilizing the device provides a number of benefits to clinicians in various fields of practice within the dental industry as well.

One of the greatest benefits to using a piezo ultrasonic device lies in its ability to oscillate in a linear pattern which increases patient comfort and reduces tooth abrasion significantly.

“The technology has so many ramifications. It’s a big deal to have a quality, piezo ultrasonic device, which, when held correctly so that the vibration is going in one direction, creates a more comfortable patient experience, and doesn’t damage the side of the tooth the same way that a 350° degree device would,” says Dr. Dan Fischer, president and CEO of Ultradent Products, Inc.

The technology behind the piezo ultrasonic device, as previously mentioned, allows for its use to extend beyond scaling and restorative dental work. Its impact has been felt in the fields of periodontics and endodontics as well. Of the efficiency and quality of work a device like Ultrawave, Ultradent’s piezo ultrasonic device, brings to endodontics, Dr. Fischer says, “The 180° direction of the piezo ultrasonic device really improves the quality of endodontic treatment significantly, and reduces the amount of time certain irrigants must sit in the canal to be effective. Thanks to the ultrasonic activation of the piezo handpiece, it’s able to get the job done better and quicker, as the handpiece helps speed up the chemical breakdown of the organic matter in the canal. It also helps to increase the rate at which the bacteria is eliminated during the treatment. It’s better for patients and clinicians all around!”

Lastly, the use of a piezo ultrasonic device has proven to be a safer alternative for the patient. Dr. Fischer poignantly points out, “There are always going to be those cases when the clinician encounters a difficult crown or post that must be removed. A substantial tip on the Ultrawave, activated on the difficult-to-remove cemented post or crown, allows the clinician to break down the cement in a safer way, reducing the potential for fracturing the roots.”
He concludes, “The piezo ultrasonic device is an absolute improvement in sonic technology when compared with earlier designs. It really rounds out Ultradent’s prevention and endodontic lines in a nice way.”

To learn more about Ultradent’s piezo ultrasonic devices, Ultrawave and Ultrawave XS, visit ultradent.com.

» Walker ShaLyse

Syringe Delivery: An Ultradent Hallmark

Innovation and problem solving—it’s the foundation from which almost every Ultradent product has been built. This includes the story behind the development of Astringedent®, Ultradent first product, our Opalescence® Whitening Systems, VALO®, and a multitude of other products. However, the concept of innovation reaches beyond Ultradent’s product chemistries. One of the major hallmarks of Ultradent, from the company’s inception, is its unique syringe delivery method—a concept almost entirely foreign to the dental industry before its introduction by Dr. Fischer in 1978.

He recounts, “The very first product that I decided to try to put into a syringe delivery was our Astringedent. The ferric sulfate solution that makes up Astringedent combined with blood so quickly that it would become deactivated by the blood that pools at the base of the sulcus. I fought that for a number of days—trying a number of things, including using cotton to dab the excess away, but just couldn’t beat how quickly the ferric sulfate solution would deactivate.”

He continues, “I had learned IV sedation at Loma Linda, and so I went to my IV cabinet, took an IV out, cut the point off the needle, took an orthodontic tie wire, and pulled a fiber through it. I then bent it into the shape of the dento-infuser, put the solution into it, went back to the patient and started expressing through that. After learning that by rubbing firmly in order to get the solution to the cut capillary openings, I saw that this delivery method was the most effective that I’d tried. It allowed me to plug the capillaries off on a deep level that, before expressing it through a syringe, wasn’t possible.”

After effectively innovating the syringe for Ultradent’s first product, Astringedent, Dr. Fischer extended this groundbreaking concept to other products. He says, “After that, I figured that etch in a syringe might be very handy. Back then, etch came in a jar, and etch was so firm that it was difficult to spread across the tooth. This, because etch needed to be controllable in order to prevent it from spreading to unwanted teeth and decalcifying them.” He continues, “ The goal became to develop a gel that was just viscous enough to prevent it from running on a vertical surface, yet fluid enough that you could spread it along the surface where needed—without worrying about washing it off in a hurry. Putting Ultra-Etch® into a syringe was the first significant product after Astringedent that we put into our syringe delivery. Now, syringe delivery has become the gold-standard delivery method for etchants across the industry.”

Today, Ultradent continues to look at challenges as an opportunity to improve, per the standard set so many years ago through the development of Astringedent and its subsequent syringe delivery method. Dr. Fischer sums it up best: “Driven by gorgeous change shall have no top; if it were not so, mediocrity would be our lot.”

» Walker ShaLyse

Here at Ultradent, We’re Grateful For…

Here’s what just a few of us here at Ultradent are grateful for this year…
Happy Thanksgiving!

» Dan Fischer

From the American East to the Beautiful Midwest

After my recent trip to Orlando and Memphis, the very next week, off I went again, along with Carol Jent, to Sioux City, Iowa. Upon arriving in Omaha, we drove three hours to Sioux City, through miles and miles of lovely cornfields—part of the great food belt of the Midwest.

We finally arrived in Sioux City, which sits right along the banks of the Missouri River. The Missouri River serves as connection of this part of America to the Gulf, thanks to historic sternwheelers and modern barges that have used the river for decades, to transport people and cargo.

Bridge designed to accommodate large barges passing underneath.

Just like in Memphis, I again, lectured to a large group of dentists in Sioux City, while Carol lectured to the attending hygienists and staff. This stop, along with our following lecture stop in Williamsport, Pennsylvania, serve as part of our attempt to reach out to dentists in rural areas throughout the U.S., as the dental community in these cities rarely see speakers on the lecture circuit. The lecture attendees in both Sioux City and Williamsport were incredibly appreciative, giving us a warm welcome and their full attention. We have some very loyal docs in rural America.

After the lectures in Sioux City, we were off to Williamsport, as previously mentioned. The drive from the nearest airport to Williamsport took us through the Appalachian Mountains, which look more like hills compared to the West’s Rockies. However, the drive was spectacular, as fall had clearly begun, turning the hardwood trees of the Northeast gorgeous colors. Quaint New England towns dot the valleys around Williamsport, complete with their early American feel and charm.

The lectures in Pennsylvania went off without a hitch, thanks to our noble territory manager there, Seth Berg, along with his team, which includes Katie Daniels and Jeff McCriff, who were in attendance. I’m continually amazed by our Ultradent ambassadors who are “in the trenches,” representing us so well throughout America.

Lecture in Williamstown, PA

A trip to Chicago rounded out this lecture trip, where Julie Krzystof and her team gathered 165 people for the lectures. One of the docs in attendance informed me that the lecture venue—an old hotel ballroom and theatre, complete with balcony—was the site of his own wedding 20 years prior! It really added some fun to my lecture title, “What Expert Marriage Advice Can Teach Us About Creating Successful, Long-Lasting Dentistry.”

Lecture in Chicago

“What Expert Marriage Advice Can Teach Us About Creating Successful, Long-Lasting Dentistry.” (Insert photo of famous buildings in Chicago lit pink for October Breast Cancer Awareness Month.)
I’d like to extend a heartfelt thank you to Julie Krzystof, and her wonderful team: Laurie Ambrose, Marcia Haring, Diane Dettloff, and Beth Thomas, for pulling off a fantastic (as usual) event.

Chicago Skyline Lit Up for Breast Cancer Awareness



» Walker ShaLyse

The Driving Force Behind Nicolas Sondaz

Nicolas Sondaz

“At Ultradent, our mission is “improving oral health globally,” and to me, the word that stands out the most there is ‘improving,’” says Nicolas Sondaz, Ultradent’s general manager over the Asia Pacific region. He continues, “That is what I love most about my job. I love continually working to improve myself and to help other people improve. I love to learn and I love helping others get to where they want to go. That is what gets me up every day.”

Indeed, Nicolas improves and leads by example. Under his management, Asia has flourished. Next year, the Americas—which for Ultradent, includes Central and South America as well as Canada, will soon benefit from his tenacity and enthusiasm, as Nicolas takes the position of general manager over the Americas early next year. The move will take him and his family from Malaysia to Central America.

Nicolas came to Ultradent almost nine years ago, and says his experience with the company is different from most companies in the industry. “Ultradent is a very unique company within the industry. I’ve worked for several different dental companies, and what’s wonderful is that I’ve never just felt like a number at Ultradent. It’s the opposite. I feel like I’ve been able to go in the direction I’ve wanted to go, and the human touch is one of the most unique things at Ultradent.” He adds, “Ultradent is not a “me too” company when it comes to our products. With Dr. Fischer at the helm, with his charisma and passion for dentistry, he takes it to a whole new level. I’ve never seen it anywhere else. I also think the rest of our leadership, like Jim Wilson and Dirk Jeffs, are just incredible.”

As for his favorite product, Nicolas speaks passionately about Ultradent’s composite veneer system, Edelweiss™. “I have a very soft spot for Edelweiss. To me, it’s not even a product—it’s a concept. It’s something that has been so needed in the dental industry and that people are so eager to embrace and to have! Edelweiss fits so well with our philosophy, because it’s conservative and minimally invasive. It also better educates dentists about Ultradent in general, because when they attend an Edelweiss workshop, they are exposed to many other fantastic Ultradent products that perfectly pair with Edelweiss, like our curing lights and our restorative materials.” Nicolas says he’s really seen the difference that Edelweiss makes in people’s lives, as they’ve eagerly embraced it in his region. “It’s a wonderful solution for so many people. No other product even comes close to it on the market. Asia has been number one with Edelweiss and we look forward to continuing to lead with it.”

Nicolas looks forward to next year’s move from Malaysia to Central America with his wife and three children. During his off time, in addition to spending time with his family, Nicolas enjoys what he calls his other family: running, biking, and swimming, which he’s been fortunate to do and compete in all over Europe and Asia. He completed his first Ironman this year!

Thank you, Nicolas, for all you do. Your energy and enthusiasm for life and your work continues to inspire us every day.

» Walker ShaLyse

Ultradent Tips: Designed to Deliver

» Walker ShaLyse

Choosing the Right Luting Material for Zirconia Restorations

Thanks to their high resistance to chipping, wear, and marginal discoloration, full contour zirconia restorations are on the rise. However, a common question posed in regards to using zirconia is, “Should I be bonding or cementing my zirconia restorations?” Dr. Nasser Barghi says the answer lies within another question: “Is the restoration subgingival or supragingival?” For subgingival restorations, Dr. Barghi recommends cementing, and for supragingival restorations, bonding works best.

Whether the restoration is cemented or bonded, there’s a perfect luting material to ensure the longest-term retention for a zirconia restoration. For a subgingival, thus, for cementing a zirconia restoration, Ultradent’s resin-reinforced, glass ionomer luting cement, UltraCem® can be used. For a supragingival, bonded zirconia restoration, Ultradent’s flowable, dual cure cement, PermaFlo® DC can be used. Using Ultradent Product Inc.’s Zirconia Luting Guide can help guide the clinician in a step-by-step process for placing such restorations, as both material’s processes are unique.

Here are the step-by-step guides for using PermaFlo DC or UltraCem when placing a full contour zirconia restoration (click to enlarge):

» Dan Fischer

Orlando, Memphis, and Graceland!

Two days after arriving home from Southeast Asia, I was off again to the Southeast USA/Orlando area for a fantastic three-day event with a young, new group of key opinion leaders from the Latin America.

Latin America KOL's

Fabio Fowler, our fantastic manager over Latin America, described it best:

“With 38 professors from 19 different countries, we held our Latin America KOL meeting this week (September 9th–11th) in Orlando, FL, where Drs. Renato Miotto, Rafael Beolchi, Carlos Bello, and Dan Fischer presented about a wide range of products and techniques, with particular attention paid to the recently announced 2015 focus products. The meeting was the beginning of the Latin America KOL project, which will continue under the supervision of Dr. Renato Miotto, collecting clinical cases and studies from these professors through continued interaction. Our goal is to meet as a group again in two years to share the work we’ve accomplished in the meantime. Thank you Rogerio, Pablo, and Jim for helping to realize this event, and special thanks to Pablo and Christa Lee for the excellent organization and coordination.”

KOL Conference

Upon completion of my lecture in Orlando, I was off to Memphis for an all-day lecture the next day with a group of great dentists there. And, as many of you know, our in-house dental hygienist, Carol Jent, often provides four to six hours of lecture to dental hygienists and staff while I present to the dentists—and she does a fabulous job! I’d like to express a big thank you to Dan Hart, our great colleague, who did an amazing job organizing this event. After the day of lectures in Memphis, we enjoyed a lovely dinner with Dan’s wife Natalie—a wonderful and talented restaurant owner in her own right! We also shared the evening with Denise, our regional manager, Carol, and my wife, Leenie.

The Fischers' and Harts' at dinner in Memphis

As previously mentioned, yes, I talked my dear wife Leenie into joining me on my trip to the South with the promise that after my lectures, I’d take her to Graceland—home of perhaps the most iconic American singer of all time, Elvis Presley. We had a lovely time, and the outing brought back many great memories of a bygone era. Graceland is a nice eleven-acre farm which, for his stature, was amazingly moderate, albeit worlds apart from his very humble beginnings. Another fun fact about Graceland: Elvis used a John Deere tractor to drive to the front gate for his interviews with media!

At Graceland!

My trips to Orlando and Memphis made for an action-packed, productive, fun, and eventful few days!

Coming up next: Reports on more lectures in the USA, and then Mexico and Brazil!



» Walker ShaLyse

Peak® Universal Bond and How it’s Unique Chemistry Helps Eliminate Sensitivity

When it comes to restorative dentistry, creating high-quality, long-lasting bonds is top of mind for all clinicians. However, finding the perfect product and adhesive technique can prove difficult, as so many factors come into play. One of the major factors that frequently concerns clinicians is the issue of sensitivity. Neil Jessop, Ultradent Products Director of Research and Development, says, “Adhesives are one of the most important topics in a doctor’s office. The subject of bond strengths often comes up, but really, what doctors are most concerned about is ‘Will I have sensitivity with this product?’”

Ultradent’s R&D team addressed the ongoing issue of sensitivity in bonding and adhesive agents in several ways through the creation of the company’s award-winning adhesive, Peak® Universal Bond. “We developed chemistry for Peak Universal Bond that allows us to have a wettable, or hydrophilic-type component that simply goes in and finds the most microscopic details within the restoration imaginable. Then, after it’s polymerized, the chemistry becomes hydrophobic. This ensures a long-term bond that really deals with sensitivity well.”

SEM of microscopic spaces that Peak Universal Bond is able to reach

Jessop continues, “It’s the microscopic spaces left uncovered by the adhesive material that create sensitivity. So if an adhesive can’t adapt well and fill out all of those tiny spaces, sensitivity develops as pressure pushes onto those tubules, creating movement in them, which then leads to sensitivity. A well-designed adhesive, like Peak Universal Bond, covers those microscopic spaces and tubules, helping to eliminate sensitivity.”

Of Peak Universal Bond, Jessop says the reviews and response from clinicians have been overwhelmingly positive. “I’ve personally been able to experience the compliments and kind words coming back after our lectures from doctors who have done trials with so many different adhesive products and ended up with sensitivity again and again. Then, when they have the chance to try Peak Universal Bond, I’ve literally had doctors say to me, ‘Wow. Your product changed my life. It really stopped all these concerns I had with sensitivity. Not having sensitivity when it comes to my adhesives is now something I can finally go to sleep without worrying about.’”

Jessop states that it’s the smart chemistry that went into creating Peak Universal Bond, strategically geared toward eliminating sensitivity, that sets it apart. “This product really does the job. Again, it’s wettable in its unpolymerized state, allowing it to find all the details and tubules and cover them, and then after polymerization, Peak Universal Bond is hydrophobic. This creates the long-term, durable solution.”